Guess it did not manage to withstand the fall....
By the way...
My laptop was in an impact absorbing case when it fell from less than 1 m tall...
I have only use it for 4 months...
How fragile it is....
Yeah....
Judging from its material....
You can guess too...
Went to HP service centre....
The staff at the counter....
Looked not very confident or feeling headache to to see the problem of my laptop...
Commented that the damage is not under warranty... Need to pay for the damage....
Never mind...
I did expect that....
But the lamest thing came....
The entire LCD panel need to replaced because the LCD housing comes together with the LCD panel... and it cost $600 to $1000 just for the replacement...
I was stunned....
Just for a cosmetic damage on the housing where the LCD still functioning perfectly need to replace the entire panel???
Ridiculous....
I just need the housing..and HP should be able to provide the housing....
I could pay for it...
They could still save the LCD panel for the next panel related problem....
It does not make sense at all...
What if it is the logo on the housing of the LCD panel that came off?
Replace the entire panel ? do_Ob
What if it was just a scratch ?
$600 again?
And it was not a very strong impact yet it is enough to damage the chassis of the laptop... What about next time?
$600 again ?
Extremely dumb reason...
My netbook could withstand something worse than that!
HP has been one of the leading corporation in the electronic appliances industry yet the solution they could give was ridiculous and illogical...And simply lazy...
Can HP justify ?
2 comments:
i seriously think that you should write to the forum in The Straits Times and voice your issue over there to gain awareness of your problem faced. Erm... But before you send you do get someone to vet through as it is difficult to get people like me to be patient enough to read through a few times to comprehend your ideas... Just kidding...LOL
I sympathise. I have a Google Alert set up for HP and it's a rare day I don't hear some bad news. For example, did you know HP's black ink is more costly than human blood?
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